Staffpoint Privacy Policy

Effective Date: June 1, 2021

Delo Logic Inc develops Staffpoint, which offers a variety of scheduling, productivity, and organizational tools online. This includes a mobile application (the “App”), and websites at staffpointsystem.com, staffpointsoftware.com, and staffpoint.ca (the “Website” or “Websites”). Collectively, the App and Website will be referred to as the “Platform”). As you use the App and interact with the Websites, Staffpoint collects and processes information from and about you in order to provide you with access to the App and its functionality, enhance your experience while using the App, and interact with you. This Privacy Policy (the “Policy”) describes how Staffpoint collects, uses, and discloses information collected through the App and Websites, and what choices you have with respect to such information. The first section below explains which privacy terms are applicable to you depending on what type of user you are.

References to “Staffpoint” throughout the Policy mean the Staffpoint entity that acts as the data controller or data processor of your information, as explained in more detail below. If you do not agree with this Policy, do not access or use the App, Websites, or any other part of StaffPoint’s business.

If you have any questions about this Privacy Policy, please contact Staffpoint at:

3033 Palstan Rd. Suite 104
Mississauga, ON
L4Y4E7
Canada

Or by emailing us at privacy@staffpointsystem.com.

I. Types of Users and Which Privacy Terms Are Applicable to Each

Staffpoint has three different types of users. Please see the bullets below to determine which type of user you are, and then click the internal link to visit the privacy terms applicable to you. It is possible that you may use Staffpoint in different ways. If so, please review all applicable privacy terms. You should also review Section V, which contains privacy terms applicable to all users.

  • Admin Users. Users who use the Websites to administrate their organization’s system, manage users, schedule and other aspects of Staffpoint’s main component, referred to as the HRM (Human Resources Module), are called “Admin Users.” The Website features and functionalities available to Admin Users are determined by the specific terms agreed to between Staffpoint and the organization (e.g., your employer or another entity or person, called the “Customer”) that entered into a separate agreement that governs delivery, access, and use of the Websites (for purpose of this Policy, the “Customer Agreement”). The Customer manages its instance of the Websites and is the data controller of the information collected through the App and Websites about Admin Users and all other Users, and Staffpoint is a data processor of such information. To go directly to the terms applicable to Admin Users, please click here.
  • Service Location Users. Users who use the Websites on behalf of their organization as a Location User of the Customer are called “Service Location Users.” While Service Location Users can access and use the Websites, they have access to a more limited set of Website features and functionality than Admin Users. Staffpoint is the data controller of the information collected through the Websites about Service Location Users. To go directly to the terms applicable to Service Location Users, please click here.
  • Personnel Users. Users of the Websites and App who are employed or otherwise contracted with the Customer to provide services or labour to the Customer’s service location, and who use the Websites and App to manage their work schedule are called “Personnel Users.” Personnel Users are individuals who use the Staffpoint Websites and App to aid their daily job. Staffpoint is the data controller of the information collected through the Website and App about Personnel Users. To go directly to the terms applicable to Personnel Users please click here.

II. Privacy Terms for Admin Users

A. Overview

Section II of this Policy applies only to Admin Users. If you are an Admin User, the “Customer Agreement” governs the collection and processing of information collected from you through the Customer’s instance of the Website (e.g. a Customer’s organization or workspace, but for purposes of this Policy referred to as the “Workspace”), including all associated messages, attachments, files, clients, Service locations, service location users, personnel users, and other content submitted through the Platform (“Workspace Content”). In the event of a conflict between this Privacy Policy and the Customer Agreement, the Customer Agreement governs. Because the Customer controls the Workspace used by Admin Users, if you have any questions about the Customer’s specific Workspace settings and privacy practices, please contact the Customer whose Workspace you use.

B. Collection and Use of Admin User Information

This section explains the information Staffpoint collects from Admin Users. Staffpoint does not require to collect any personal information from the Admin User Profiles. Only certain information such as account log-in data and other such information is collected automatically only for the purpose of providing access to the Staffpoint website.

  1. Workspace Content. Workspace Content is collected, used, and shared by Staffpoint in accordance with the Customer’s instructions, including any applicable terms in the Customer Agreement, or as required by applicable law. The Customer, and not Staffpoint, determines its own, internal policies regarding storage, access, modification, deletion, sharing, and retention of Workspace Content which may apply to your use of the Website. For example, a Customer may provide or remove access to the Website, enable or disable features, manage permissions, and export settings, create, modify, transfer, or assign users, or more. Please check with the Customer about the policies and settings that they have instituted with respect to the Workspace Content that you provide when using the Website.
  2. Account Information. To set up your Staffpoint account, you will be required provide us with basic information about you which may include your name, address, telephone number, email address, and password. Additional information for the profile  such as photograph or Customer defined information is optional.
  3. Website Usage Information. As you use the Website, we collect information about how you use and interact with the Website (“Website Usage Information”). Such information includes but may not be limited to:
  • Device information – when you access the Website using a mobile device, we collect certain device information, including the type of device you are using, and its operating system. We may also collect your MAC address and other unique device identifiers.
  • Log files – when you use the Website, our servers automatically record information in server log files. These log files may include information such as your web request, IP address, browser type and settings, referring/exit pages and URLs, date and time stamp information, data from cookies and similar technologies, and other such information.
  • Location information – we collect and process general information about the location of the device from which you are accessing the Website (e.g., approximate geographic location inferred from an IP address).
  1. Other Information. You may provide us with information when you interact with us in other ways, such as when you submit requests or questions to us via forms or email (e.g., support forms, sales forms, user research participation forms); information you provide in connection with research studies in which you choose to participate; beta testing; and requests for customer support and technical assistance (collectively, “Other Information”).
C. How Does Staffpoint Use Admin User Information?

This section explains how Staffpoint uses information collected from Admin Users.

  1. Workspace Content. Staffpoint may view and use Workspace Content collected from and about Admin Users only as necessary:
  • To maintain, provide and improve the Platform.
  • To prevent or address technical or security issues and resolve support requests.
  • To investigate when we have a good faith belief, or have received a complaint alleging, that such Workspace Content is in violation of the Customer Agreement or our Terms of Use.
  • To comply with a valid legal subpoena, request, or other lawful process that meets the requirements of the Customer Agreement.
  • As otherwise set forth in our Customer Agreement or as expressly permitted in writing by the Customer.
  1. Account Information, Website or App Usage Information, and Other Information. Staffpoint may use these categories of information collected from and about Admin Users to:
  • Maintain, provide, and improve the Platform.
  • Respond to your requests for information.
  • Prevent or address technical or security issues and resolve support requests.
  • Investigate in good faith alleged violations of our Terms of Use.
  • Comply with a valid legal subpoena, request, or other lawful process.
  • Help us better understand user interests and needs, and customize the Platform for our users.
  • Engage in analysis, research, and reports regarding use of the Platform.
  • Protect the Platform and our users.
  • Communicate with you via email, phone, or other method about important notices and updates regarding the Platform, such as to inform you about changes in the Platform, our service offerings, and important services-related notices, such as about security and fraud.
  • In accordance with applicable legal obligations, communicate with you about promotions, offers, and news about Staffpoint.
D. Sharing of Admin User Information

In accordance with the applicable Customer Agreement, we may share the information we collect from Admin Users as follows:

  • Affiliates and Subsidiaries. We may share the information we collect within the Delo Logic Inc / Staffpoint family of companies.
  • App Providers. We may provide access to or share your information with select third parties that use the information only to perform services on our behalf. These third parties provide a variety of services to us, including without limitation sales, marketing, provision of content and features, analytics, data storage, security, fraud prevention, and other services.
  • Business Transactions. If the ownership of all or substantially all our business changes, we may transfer your information to the new owner so that the Platform can continue to operate. In such case, your information would remain subject to the promises and commitments contained in this Policy until such time as the acquiring party modifies it. If such transfer is subject to additional mandatory restrictions under applicable laws, Staffpoint will comply with such restrictions .
  • Consistent with your settings within the Platform. Please note that the Workspace Content you submit through the Platform may be viewable by other users in your Workspace and within your organization, depending on the specific settings you and your organization have selected .
E. Combined Information

We may combine the information that we collect through the Platform with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Policy and the Customer Agreement.

F. Data Retention

We will retain your information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law, or where the Customer Agreement requires or permits specific retention or deletion periods.

G. Data Subject Rights

Local legal requirements may afford you additional rights. If you would like further information in relation to your legal rights under applicable law or would like to exercise any of them, please contact us at any time. Your local laws may permit you to request that we:

  • provide access to and/or a copy of certain information we hold about you.
  • prevent the processing of your information for direct-marketing purposes (including any direct marketing processing based on profiling).
  • update information which is out of date or incorrect.
  • delete certain information which we are holding about you.
  • restrict the way that we process and disclose certain of your information.
  • transfer your information to a third-party provider of services
  • revoke your consent for the processing of your information.

We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request.

III. Privacy Terms for Service Location Users

A. Overview

Section III of this Policy applies only to Client Users of the Platform.

B. Collection and Use of Service Location User Information

This section explains how we collect, process, and use the information collected from Service Location Users. We do not require Service Location Users to provide us with information outside of the platform. However, certain information, such as account log-in data, is required to provide you with access to the Platform, and other information may be collected automatically as discussed below.

  1. Information You Provide to Staffpoint. Staffpoint collects the following information submitted directly through the Platform by Service Location Users:
  • The messages, attachments, files, assignments, and other content submitted through the Platform (collectively, the “Workspace Content”); and
  • Information you provide as part of your account registration with Staffpoint, which may include your name, organization name, address, telephone number, email address, username and password; optional information that you may choose to provide, such as a photograph or basic demographic data (collectively, the “Account Information”)
  1. Website Usage Information. As you use the Website, we collect a variety of information about how you use and interact with the Website (“Website Usage Information”). Such information includes:
  • Device information – when you access the Website using a mobile device, we collect certain device information, including the type of device you are using, and its operating system. We may also collect your MAC address and other unique device identifiers.
  • Log files – when you use the Website, our servers automatically record information in server log files. These log files may include information such as your web request, IP address, browser type and settings, referring/exit pages and URLs, date and time stamp information, data from cookies and similar technologies, and other such information.
  • Location information – we collect and process general information about the location of the device from which you are accessing the Website (e.g., approximate geographic location inferred from an IP address).
  1. Other Information. You may provide us with information when you interact with us in other ways, such as when you submit requests or questions to us via forms or email (e.g., support forms, sales forms, user research participation forms); information you provide in connection with research studies in which you choose to participate; beta testing; and requests for customer support and technical assistance (collectively, “Other Information”).
C. Use of Service Location User Information

Staffpoint may use the information collected from Service Location Users to:

  • Maintain, provide, and improve the Platform.
  • Respond to your requests for information.
  • Prevent or address technical or security issues and resolve support requests.
  • Investigate in good faith alleged violations of our Terms of Use…
  • Comply with a valid legal subpoena, request, or other lawful process.
  • Help us better understand user interests and needs, and customize the Platform for our users.
  • Engage in analysis, research, and reports regarding use of the Platform.
  • Protect the Platform and our users.
  • Provide cross-device management of your account. For example, we may locate or try to locate the same unique users across multiple browsers or devices (such as smartphones or tablets), or work with service providers that do this, in order to save your preferences across devices and analyze usage of the Platform.
D. Sharing of Service Location User Information

We share the information we collect through the Platform about Service Location Users with the following:

  • Affiliates and Subsidiaries. We may share the information we collect within the Staffpoint family of companies.
  • App Providers. We may provide access to or share your information with select third parties that use the information only to perform services on our behalf. These third parties provide a variety of services to us, including without limitation sales, marketing, provision of content and features, advertising, analytics, research, data storage, security, fraud prevention, and other services.
  • Business Transfers. If the ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the Websites can continue to operate. In such case, your information would remain subject to the promises and commitments contained in this Policy until such time as this Policy is updated or amended by the acquiring party upon notice to you. If such transfer is subject to additional mandatory restrictions under applicable laws, Staffpoint will comply with such restrictions.
  • Consent. We may also disclose your information to third parties with your consent to do so.
  • Consistent with your settings within the Platform. Please note that the Workspace Content you submit through the Platform may be viewable by other users in your Workspace, depending on the specific settings you have selected.
E. Combined Information

For the purposes discussed in this Policy, we may combine the information that we collect through the Platform with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Policy.

F. Data Retention

We will retain your information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

G. Data Subject Rights

Local legal requirements may afford you additional rights. If you would like further information in relation to your legal rights under applicable law or would like to exercise any of them, please contact us at any time. Your local laws may permit you to request that we:

  • provide access to and/or a copy of certain information we hold about you.
  • prevent the processing of your information for direct-marketing purposes (including any direct marketing processing based on profiling)
  • update information which is out of date or incorrect.
  • delete certain information which we are holding about you.
  • restrict the way that we process and disclose certain of your information.
  • transfer your information to a third party provider of services.
  • revoke your consent for the processing of your information.

We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request.

Privacy Terms for Personnel Users

A. Overview

Section IV of this Policy applies only to Personnel Users. If you use the Platform, regardless of whether you are also a user of the App, the following rules apply to you.

B. Collection and Use of Site Visitor Information
  1. Information Collected from Personnel Users

When you use the Platform, we may collect the following information about you:

  • Contact Information – as part of your use of the Platform, you may be asked to provide us with, or your Admins may provide us with, basic information including your name, email address, phone number, and postal address. We may also keep records of your communications with us, the question/request you raised, and how it was resolved.
  • Platform Usage Information – as you browse the Website or use the App, we and our service providers (which are third party companies that work on our behalf to provide and enhance the Platform) use a variety of technologies, including cookies and similar tools, to assist in collecting information about how you use the Websites. For example, our servers automatically record certain information in server logs. These server logs may include information such as your web request, IP address, browser type and settings, referring / exit pages and URLs, number of clicks and how you interact with links on the Websites, domain names, landing pages, pages viewed, mobile carrier, mobile device identifiers and information about the device you are using to access the Websites, date and time stamp information and other such information.
  • Location information – when you use the app to check-in or -out of an assignment, it will make use of your device’s geolocation capabilities to record your current location for the purposes of tracking attendance.
  1. Mobile App
    1. When using the mobile app, we collect and process general information about the location of the device from which you are accessing the Service. This may include the following data:
      • GPS
      • IP address
      • Sensor data from your device
      • Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices
    1. The types of location data we collect depend in part on your device settings. For example, you can turn your device’s location services off using its settings app if you don’t want to use the check-in, check-out, or sign-out functionality.
    2. Location information is only collected upon the use of the check-in, check-out, and sign-out functionality in the mobile app. Location data is not persistently tracked.
    3. The Staffpoint web interface on its own does not collect or make use of location data, except to display collected data for our customer’s administration purposes.
    4. Location information is not connected to your device. It is not connected to your identity except where your user profile on the Customer system would be connected to specific assignments making use of that location information.
  1. Cookies and Similar Technologies

To collect the Websites Usage Information discussed above, we and our service providers use Internet server logs, cookies, and other similar tracking technologies. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer or mobile device when you visit a site, that enables us to: (i) recognize your computer and login session; (ii) store your preferences and settings; (iii) understand which pages of the Websites you have visited; (iv), enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform analytics; and (vi) assist with security and administrative functions. As we adopt additional technologies, we may also gather information through other methods. Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari).

  1. Use of Information Collected from Personnel Users

We use the information collected from Personnel Users for a variety of purposes including to:

  • Maintain, provide, and improve the Website and the App.
  • Respond to your requests for information.
  • Prevent or address technical or security issues.
  • Investigate in good faith alleged violations of our Terms of Use.
  • Engage in analysis and research regarding use of the Platform.
C. Combined Information

You agree that, for the purposes discussed in this Policy, we may combine the information that we collect through the Platform with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Policy. If, however, the collection of any information about you is governed by a Customer Agreement, information will only be combined and used in accordance with such Customer Agreement and the sections of this Policy applicable to Admin Users.

D. Website Analytics and Advertising

We may use third-party web analytics services on our websites to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; and provide certain features to you.

E. Use of Personnel User Information

Staffpoint may use the information collected from Personnel Users to:

  • Maintain, provide, and improve the Platform.
  • Respond to your requests for information.
  • Prevent or address technical or security issues and resolve support requests.
  • Investigate in good faith alleged violations of our Terms of Use.
  • Comply with a valid legal subpoena, request, or other lawful process.
  • Help us better understand user interests and needs, and customize the Platform for our users.
  • Engage in analysis, research, and reports regarding use of the Platform.
  • Protect the Platform and our users.
  • Provide cross-device management of your account. For example, we may locate or try to locate the same unique users across multiple browsers or devices (such as smartphones or tablets), or work with service providers that do this, in order to save your preferences across devices and analyze usage of the Platform.
F. Sharing of Personnel User Information

We share the information we collect through the Websites with the following:

  • Affiliates and Subsidiaries. We may share the information we collect within the Staffpoint family of companies.
  • App Providers. We may provide access to or share your information with select third parties that use the information only to perform services on our behalf. These third parties provide a variety of services to us, including without limitation sales, marketing, provision of content and features, advertising, analytics, research, data storage, security, fraud prevention, and other services.
  • Business Transfers. If the ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the Platform can continue to operate. In such case, your information would remain subject to the promises and commitments contained in this Policy until such time as this Policy is updated or amended by the acquiring party upon notice to you. If such transfer is subject to additional mandatory restrictions under applicable laws, Staffpoint will comply with such restrictions.
G. Retention of Your Information

We will retain your information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

H. Data Subject Rights

Local legal requirements may afford you additional rights. If you would like further information in relation to your legal rights under applicable law or would like to exercise any of them, please contact us at any time using this form. Your local laws may permit you to request that we:

  • provide access to and/or a copy of certain information we hold about you.
  • prevent the processing of your information for direct-marketing purposes (including any direct marketing processing based on profiling).
  • update information which is out of date or incorrect.
  • delete certain information which we are holding about you.
  • restrict the way that we process and disclose certain of your information.
  • transfer your information to a third-party provider of services
  • revoke your consent for the processing of your information.

We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request.

V. Additional Privacy Terms for All Users

The following additional information about Staffpoint’s privacy practices apply to all users of Staffpoint (Admin Users, Service Location Users, and Personnel Users).

A. Changes To Our Privacy Policy

We reserve the right to amend this Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Platforms, or advances in technology. We will make the revised Policy accessible through the App and Websites, so you should review the Policy periodically. If we make a material change to the Policy, we will comply with applicable legal requirements regarding providing you with notice and/or consent.

B. How We Protect Your Information

Staffpoint takes technical and organizational measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure, and thus we cannot ensure or warrant the security of that information.

C. Marketing Practices and Choices

If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns. You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions and special events that might appeal to your interests by contacting us at the email address above. In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails. Please note that, regardless of your request, we may still use and share certain information as permitted by this Policy or as required by applicable law. For example, you may not opt out of certain operational or service-related emails, such as those reflecting our relationship or transactions with you.